Privacy Policy | Sigmoid Services

1. Introduction

Sigmoid Services ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs"). This Privacy Policy describes how we collect, hold, use, and disclose your personal information, and how you can access and correct that information or make a complaint.

2. What Personal Information We Collect

We may collect and hold the following types of personal information:

Identity information: name, job title, company name
Contact information: email address, phone number, postal address
Business information: ABN, business details, project requirements
Technical information: IP address, browser type, device information, website usage data
Communication records: emails, contact form submissions, meeting notes
Financial information: payment details, invoicing information (where applicable)

We do not collect sensitive information (as defined under the Privacy Act) unless you voluntarily provide it or it is required by law.

3. How We Collect Personal Information

We collect personal information in the following ways:

When you submit a contact form or enquiry on our website www.sigmoidservices.com.au
When you subscribe to our newsletter
When you engage our services or enter into a contract with us
When you communicate with us via email, phone, or other channels
Through cookies and analytics tools when you visit our website
From third parties such as referral partners or publicly available sources

4. Purpose of Collection

We collect and use your personal information for the following purposes:

To respond to your enquiries and provide quotes for our services
To deliver our ICT and software development services
To process payments and manage our business relationship with you
To send you newsletters, updates, and marketing communications (with your consent)
To improve our website, services, and customer experience
To comply with our legal and regulatory obligations
To protect our business interests and enforce our terms

5. Disclosure of Personal Information

We may disclose your personal information to:

Service providers: cloud hosting providers, email service providers, payment processors, and analytics services that assist us in operating our business
Professional advisers: accountants, lawyers, and consultants as required
Government authorities: where required by Australian law, court order, or regulatory requirements
Business partners: with your consent, for collaborative projects

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Overseas Disclosure

Some of our service providers (such as cloud hosting and email services) may store data in servers located outside Australia, including in the United States and European Union. Before disclosing personal information overseas, we take reasonable steps to ensure that the overseas recipient complies with the APPs or is subject to a law or binding scheme substantially similar to the Privacy Act.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

Secure Socket Layer (SSL) encryption on our website
Secure cloud storage with reputable providers
Access controls and authentication measures
Regular security assessments and updates
Staff training on privacy and data protection

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

9. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. We use:

Essential cookies: required for website functionality
Analytics cookies: to understand how visitors use our website
Preference cookies: to remember your settings and preferences

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

10. Your Rights

Under the Privacy Act, you have the right to:

Access: request access to the personal information we hold about you
Correction: request correction of inaccurate, incomplete, or outdated information
Opt-out: unsubscribe from marketing communications at any time
Complaint: lodge a complaint if you believe we have breached the APPs

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe, usually within 30 days.

11. Direct Marketing

We may send you direct marketing communications about our services with your consent. You can opt-out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly. We will process your opt-out request promptly and free of charge.

12. Complaints

If you believe we have breached the APPs or have a complaint about how we have handled your personal information, please contact us in writing. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website at www.sigmoidservices.com.au with a revised "last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a complaint, please contact our Privacy Officer:

Email: info@sigmoidservices.com.au
Website: www.sigmoidservices.com.au
Address: Sydney, New South Wales, Australia